Legal Notice

1. Company Information

2. Contact Information

For general inquiries, support requests, or legal matters, you can contact us:

• Email: [email protected]
• Website: aem-labs.com
• Support: Available through our support portal

3. Platform Information

AEM Marketplace is an online marketplace platform operated by AEM Labs Limited. The platform facilitates transactions between buyers and sellers, providing a secure environment for e-commerce activities.

3.1 Platform Services

Our platform provides the following services:

• Online marketplace for buyers and sellers to conduct transactions
• Payment processing services (facilitated through Stripe)
• Shipping and logistics support
• Customer support and dispute resolution
• Account management and authentication services
• Communication tools for buyers and sellers

4. Legal Status and Authority

AEM Labs Limited is a private limited company registered in England and Wales under the Companies Act 2006. The company operates in accordance with UK law and regulations, including but not limited to:

• Companies Act 2006
• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013
• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Electronic Commerce (EC Directive) Regulations 2002
• Consumer Protection from Unfair Trading Regulations 2008

5. Intellectual Property Rights

All content, trademarks, logos, and intellectual property displayed on the AEM Marketplace platform are the property of AEM Labs Limited or our licensors. This includes but is not limited to:

• Platform design, layout, and user interface
• Brand names, logos, and trademarks
• Software code and platform functionality
• Documentation and policy documents

Users retain ownership of content they create and upload to the platform (such as product listings, reviews, and messages). By using our platform, users grant AEM Labs Limited a license to use, display, and distribute such content as necessary for platform operation.

Unauthorized use, reproduction, or distribution of our intellectual property is prohibited and may result in legal action.

6. Platform Liability and Disclaimers

6.1 Marketplace Platform Nature

AEM Marketplace operates as an intermediary platform connecting buyers and sellers. We facilitate transactions but are not a party to the sales contract between buyers and sellers. Individual sellers are responsible for:

• Product descriptions, quality, and accuracy
• Fulfilling orders and shipping products
• Compliance with consumer protection laws
• Product safety and regulatory compliance
• Handling returns and refunds according to their policies

6.2 Limitation of Liability

To the fullest extent permitted by law, AEM Labs Limited's liability is limited as follows:

• We are not liable for seller actions, product quality, or seller compliance with laws
• We are not liable for shipping delays, lost packages, or delivery issues beyond our direct control
• We are not liable for indirect, consequential, or special damages
• Our total liability for any claim shall not exceed the amount paid by the user in the 12 months preceding the claim

Important: Nothing in this notice excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

6.3 Platform Availability

While we strive to maintain platform availability, we do not guarantee uninterrupted or error-free service. The platform may be temporarily unavailable due to:

• Scheduled maintenance
• Technical issues or system failures
• Force majeure events
• Security incidents

We are not liable for losses resulting from platform unavailability.

7. User Responsibilities

Users of the AEM Marketplace platform are responsible for:

• Maintaining the security and confidentiality of their account credentials
• Providing accurate and truthful information
• Complying with all applicable laws and regulations
• Respecting intellectual property rights of others
• Not engaging in fraudulent, illegal, or harmful activities
• Understanding and complying with our Terms of Service and policies

8. Governing Law and Jurisdiction

This legal notice and all matters relating to the AEM Marketplace platform are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from or relating to this legal notice or the platform shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where:

• Mandatory consumer protection laws in your jurisdiction provide otherwise
• You are a consumer resident in Scotland or Northern Ireland, in which case you may bring proceedings in your local courts

9. Regulatory Compliance

AEM Labs Limited operates in compliance with applicable UK and EU regulations, including:

• Data Protection: UK GDPR and Data Protection Act 2018 compliance (see our Privacy Policy)
• Consumer Protection: Consumer Rights Act 2015 and related regulations
• E-Commerce: Electronic Commerce Regulations 2002
• Payment Services: Payment Services Regulations 2017 (via our payment processor Stripe)
• Distance Selling: Consumer Contracts Regulations 2013

10. Third-Party Services

Our platform integrates with third-party services to provide functionality. Important third-party services include:

• Stripe: Payment processing services
• ShipEngine: Shipping and logistics services
• ZeptoMail: Email delivery services
• Google Services: Analytics, authentication, and advertising services

These services are subject to their own terms of service and privacy policies. We are not responsible for the practices of third-party service providers, though we select providers that meet our standards for security and compliance.

11. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes in our operations, legal requirements, or other factors. Material changes will be communicated by:

• Posting the updated notice on this page
• Updating the "Last updated" date
• Sending email notifications for significant changes (where we have your email address)

Continued use of the platform after changes constitutes acceptance of the updated notice.

12. Severability

If any provision of this Legal Notice is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

13. No Waiver

Failure by AEM Labs Limited to enforce any provision of this Legal Notice or our Terms of Service does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of AEM Labs Limited.

14. Contact for Legal Matters

For legal inquiries, service of process, or formal legal communications, please contact:

We aim to respond to legal inquiries within a reasonable timeframe. For urgent legal matters, please clearly mark your communication as "URGENT LEGAL MATTER" in the subject line.

15. Additional Information

For more detailed information about specific aspects of our platform and services, please refer to:

• Terms of Service - Detailed terms and conditions governing platform use
• Privacy Policy - Information about data collection, use, and protection
• Cookie Policy - Details about our use of cookies and tracking technologies